Shipping policy
Last updated: October 29, 2026
Free Shipping on Every Order
Every Herb & Heal order ships free within the United States — no minimum, no code needed. Free shipping is applied automatically at checkout.
Order Processing
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day. You will receive an order confirmation email right after purchase, and a shipping confirmation email with your tracking number once your order has shipped.
Shipping Options & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Free Standard Shipping | 3–5 business days | Free on every order |
| Expedited 2-Day Delivery | 2 business days | $9.99 |
Delivery times are estimates and begin from the date of shipment, not the date of order. Business days are Monday through Friday, excluding federal holidays. Any other options shown at checkout display their cost and timing before you pay.
Shipping Carriers
Orders are fulfilled through Amazon's fulfillment network and delivered by Amazon Logistics, USPS or UPS. The carrier for your order depends on your location and shipping method, and is shown in your shipping confirmation email.
Order Tracking
Your shipping confirmation email includes your tracking number and a link to the carrier's tracking page. You can also see the status and tracking of every order by signing in to your account with the email address you used at checkout. Please allow up to 24 hours for tracking to update after your order ships.
Shipping Restrictions
- We ship to all 50 US states, including Alaska and Hawaii
- We do not currently ship to US territories (Puerto Rico, Guam, US Virgin Islands)
- We do not currently offer international shipping
- Expedited orders cannot be delivered to PO Boxes — standard shipping to PO Boxes is available
Damaged, Lost, or Missing Orders
If your order arrives damaged, is lost in transit, or does not arrive within the expected delivery window, contact us at info@herbandheal.store with your order number and a description of the issue.
- Damaged orders: Please include a photo of the damaged item and packaging. We will arrange a replacement or refund promptly.
- Lost orders: If tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier first, then contact us. We will investigate and resolve the issue.
- Missing items: If your order is missing an item, contact us within 7 days of delivery and we will ship the missing item at no charge.
Address Accuracy
Please make sure your shipping address is complete and accurate at checkout. Herb & Heal is not responsible for orders delivered to an incorrectly entered address. If you notice an error after placing your order, contact us immediately at info@herbandheal.store — we can only change an address before the order ships.
Contact Us
For any shipping or delivery questions, contact us at:
We aim to respond to all inquiries within 1–2 business days.